Quality Service Certification, Inc. is the premier advocate of consumer-oriented quality service in the real estate industry. Coldwell Banker Howard Perry and Walston is committed to providing Exceptional Service in every transaction and has partnered with QSC to train and certify sales associates in doing so. The sale or purchase of your home is one of the most important financial and personal decisions that you will ever make. Finding and selecting the right real estate professional to assist you is important too!

While you expect your real estate agent to "get results", there's more to a real estate transaction than the sale or purchase...a lot more. And working with an agent who is reliable, accountable, responsive and one who pays attention to the details can make all the difference.

As a Quality Service Certified Professional, I:

Commit to communicating and following a proven service process
Provide a Guarantee of service performance (Click here to review my Seller Guarantee and Buyer Guarantee)
Agree to have my service evaluated through a customer satisfaction survey administered by Leading Research Corporation at the conclusion of each transaction. My survey results and the record of past clients' satisfaction are available to prospective clients. This means that for the first time you have the ability to identify the capabilities and the service performance record of a real estate practitioner from a qualitative rather than just quantitative perspective. After all, what is most important is not how many homes someone has sold, but rather how well service was provided and the level of satisfaction in each service experience.
Offer greater accountability which naturally translates into better service.

Selecting a Quality Service Certified real estate professional will give you as a home seller or buyer confidence in your choice of a service provider.

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